Safety & Conduct

Portland Streetcar’s top priority is the safety and security of our customers, operators, and the public. Help continue Portland Streetcar’s excellent safety record by doing your part. Be courteous to fellow passengers, and notify us of any concerns.

Safety and Security FAQs

  • How do I report an emergency situation on Portland Streetcar?
    • If you see an emergency situation on Portland Streetcar, alert the operator immediately, then, if needed, dial 9-1-1. An emergency is any situation where you believe a person’s life and safety are in immediate jeopardy.
  • How do I report a non-urgent, or questionable situation on Portland Streetcar?
    • If a situation appears non-urgent, report the issue to the operator when the streetcar is safely stopped at a platform. Portland Streetcar operators are trained to assess whether a situation requires immediate attention for the safety and security of all on board.
    • Based on the situation, the operator will then follow standard operating procedures to report and document maintenance or other concerns, or call a supervisor for further assistance.
    • If you would like to follow up for reason, please contact Portland Streetcar, Inc. by calling (503) 222-4200 or emailing info@portlandstreetcar.org.
  • Where can I report customer service concerns or compliments about Portland Streetcar?
    • For customer service or general complaints, compliments or concerns, please contact Portland Streetcar, Inc. by calling (503) 222-4200 or emailinginfo@portlandstreetcar.org.
  • What actions and behaviors are prohibited on Portland Streetcar?
    • The City of Portland has enacted City Code Chapter 14A.100 and Chapter 14A.110 which provide rules of conduct for Portland Streetcar including basic rules such as:
      • Smoking is prohibited on Portland Streetcar and all platforms and shelters
      • Fares are required on Portland Streetcar
      • All pets except Service Animals must be kept in an enclosed carrier

For a full list of rules and regulations, please click on the links below.

Streetcar Safety & Code of Conduct
Chapter 14A.100 – Regulations governing the safety and conduct on Portland Streetcar, City of Portland Property.
Chapter 14A.110 – Prohibited Conduct
TRN–13.01 – Streetcar Safety and Code of Conduct
Administrative Rule Adopted by Bureau of Transportation Pursuant to Rule-Making Authority ARB-TRN-13.01